I purchased a used Benchmade 3300 Infidel from a well known forum member known for buying below salvage prices, and selling above retail, and is the king of the $1 anything sale. (hint)
It was in relatively good shape but the OTF firing spring wasn't as reliable as I thought is should be. It could have been the abuse my hands have taken over the years, but the seller disclosed the spring issue and gave an alternative firing procedure. I was ok with that. I bought it anyway. The price was fair.
I decided to send it to Benchmade for a tuneup.
Benchmade replaced the spring with the new upgrades, sharpened the knife to a razors edge, and I'm trying to figure out how they repaired the minimal scratches on the handle. It appears that they also replaced the handle. Also, they replaced the pocket clip. Included in the return package was a complete set of screws.
Benchmade notified me when it arrived, updated me when there was a 1 day delay over their projected return time due to procuring the newest springs for this model.
Notified me when it was shipped back to me and followed up with an email to make sure I was satisfied.
I think I have a brand new knife!
ALL at no charge!
Great custoner service!
It was in relatively good shape but the OTF firing spring wasn't as reliable as I thought is should be. It could have been the abuse my hands have taken over the years, but the seller disclosed the spring issue and gave an alternative firing procedure. I was ok with that. I bought it anyway. The price was fair.
I decided to send it to Benchmade for a tuneup.
Benchmade replaced the spring with the new upgrades, sharpened the knife to a razors edge, and I'm trying to figure out how they repaired the minimal scratches on the handle. It appears that they also replaced the handle. Also, they replaced the pocket clip. Included in the return package was a complete set of screws.
Benchmade notified me when it arrived, updated me when there was a 1 day delay over their projected return time due to procuring the newest springs for this model.
Notified me when it was shipped back to me and followed up with an email to make sure I was satisfied.
I think I have a brand new knife!
ALL at no charge!
Great custoner service!